Logfile Snippets

Normal Entries

The log statements below indicate that Mobile Eye is functioning normally. However, there are instances where Mobile Eye is working normally, but Wi-Fi performance data does not appear in EyeQ for the client. For example:

  • The cloud accepted the data but stored it in the wrong tenant because the ‘Organization ID’ was either not entered, or entered incorrectly.
  • The cloud rejected the data from the client because it’s in a GDPR country.
  • The cloud rejected the data because it could not geo-locate the client, therefore, assumes the client is in a GDPR country.
2017-09-10 19:37:10,030 [pool-1-thread-1] DEBUG o.s.o.w.WindowsOSVersionInfoEx – Initialized OSVersionInfoEx
2017-09-10 19:37:11,309 [pool-1-thread-1] INFO  c.s.EyeQAgent.ScheduledTasks – Collecting Active Stats
2017-09-10 19:38:35,423 [pool-1-thread-1] INFO  c.s.EyeQAgent.ScheduledTasks – Updating Profile from Server
2017-09-10 19:38:39,333 [pool-1-thread-1] INFO  c.s.E.Results.ResultsManager – Sending 6 results to server
2017-09-10 19:48:28,284 [pool-1-thread-1] INFO  c.s.EyeQAgent.ScheduledTasks – Collecting Passive Stats
2017-09-10 19:48:28,286 [pool-1-thread-1] DEBUG o.s.o.w.WindowsOSVersionInfoEx – Initialized OSVersionInfoEx
2017-09-10 19:48:29,180 [pool-1-thread-1] INFO  c.s.EyeQAgent.ScheduledTasks – Collecting Active Stats
2017-09-10 19:48:43,831 [pool-1-thread-1] INFO  c.s.E.Results.ResultsManager – Sending 6 results to server
2017-09-10 19:59:43,879 [pool-1-thread-1] INFO  c.s.EyeQAgent.ScheduledTasks – Collecting Passive Stats

Connected to Ethernet or VPN

If the client is connected to a docking station, it may only be using an Ethernet connection. If so, then no Wi-Fi performance tests will be taken and the following log statement will be written. This statement will also appear when connected to Wi-Fi over VPN.

2017-05-01 13:28:37,991 [pool-1-thread-1] INFO  c.s.EyeQAgent.ScheduledTasks – Collecting Passive Stats
2017-05-01 13:28:37,991 [pool-1-thread-1] DEBUG o.s.o.w.WindowsOSVersionInfoEx – Initialized OSVersionInfoEx
2017-05-01 13:28:38,471 [pool-1-thread-1] WARN  c.s.E.S.T.WirelessInterfacesWindows – Network adapter is not connected to a wireless network

Not on Approved Network

Administrators can “whitelist” their networks and block Mobile Eye activity when connected to all other networks using the ‘SSID Control’ feature on the ‘Config’ page in EyeQ.  The clients’ log file will indicate this with the following log statement.

2017-10-04 12:44:17,256 [pool-1-thread-1] WARN  c.s.E.S.T.WirelessInterfacesWindows – Wireless network NKU_PUBLIC is not allowed per network restrictions list

Blocked by SSL Terminating Proxy

2018-05-10 07:21:01,545 [pool-1-thread-1] INFO c.s.EyeQAgent.ScheduledTasks – Collecting Passive Stats for interface: Wireless Network Connection
2018-05-10 07:21:01,545 [pool-1-thread-1] DEBUG o.s.o.w.WindowsOSVersionInfoEx – Initialized OSVersionInfoEx
2018-05-10 07:21:03,995 [pool-1-thread-1] INFO c.s.EyeQAgent.Oauth.TokenManager – Requesting token…
2018-05-10 07:21:03,995 [pool-1-thread-1] INFO c.s.EyeQAgent.Oauth.TokenManager – Pulling oauth token from https://login.7signal.com/oauth2/action/token
2018-05-10 07:21:04,432 [pool-1-thread-1] ERROR c.s.EyeQAgent.Oauth.TokenManager – IOException caught when trying to acquire a token: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
2018-05-10 07:21:04,432 [pool-1-thread-1] ERROR c.s.E.C.CheetahAPICommunicator – Cannot read Cheetah server because do not have token
2018-05-10 07:21:04,432 [pool-1-thread-1] ERROR c.s.E.C.CheetahAPICommunicator – Failed to download configuration profile from https://api.7signal.com/v1/organizations/bcbsfl416/profiles/E8A66674-4F8B-11E6-B65A-49B1E602608F/bluedata/18%3A80%3A90%3A16%3Ab3%3A42

Blocked by Firewall

2017-10-18 21:42:29,214 [pool-1-thread-1] ERROR c.s.E.S.T.A.HttpUploadTest – Error occurred while getting upload test ID
java.net.SocketException: Network is unreachable: connect
2017-09-08 00:07:51,785 [pool-1-thread-1] ERROR c.s.E.S.T.A.HttpDownloadTest – Error occurred while running test
java.net.UnknownHostException: central1.sonar.7signal.com

Sonar Endpoint Down

This log statement indicates that Mobile Eye can reach the network, but cannot complete a Throughput test because the 7SIGNAL Sonar endpoint is not responding.

2017-10-02 14:35:24,365 [pool-1-thread-1] ERROR c.s.E.S.T.A.HttpUploadTest – Error occurred while getting upload test ID org.apache.http.conn.HttpHostConnectException: Connect to central1.sonar.7signal.com:80 [central1.sonar.7signal.com/63.251.107.114] failed: Connection refused: connect