You must configure your network to permit communication to-and-from the Sapphire Cloud hosting your instance. Here is a list of the ports and protocols required.
|Source IP/Mask||Destination IP/Mask||Protocol/Port||Comments|
|Eye Ethernet IP Addr/32||redirector.7signal.com||TCP/UDP 53||Eye provisioning|
|Eye Ethernet IP Addr/32||Carat IP Addr/32||TCP/7799||Management|
|Eye Ethernet IP Addr/32||Carat IP Addr/32||TCP/7800||Eye Authentication|
|Eye Ethernet IP Addr/32||Sonar IP Addr/32||UDP/50000 - 50300||VoIP testing|
Syslogs are collecting error and performance information only. No personally identifiable information is contained in these logs. The logs are used to proactively identify and address any issues with Sapphire Eyes.
Port Check Utility
Below are download links to utilities that test whether you have met these basic requirements. Ensure that you run the script from a machine on the same vlan that the Sapphire Eyes will use.
The ‘Welcome to Sapphire Cloud’ email you received from 7SIGNAL Support tells you which Sapphire Could instance is hosting your account. Edit the first line of the script and set the $carat parameter to the fully qualified domain name URL corresponding to your cloud instance.