Ports and Protocols

You must configure your network to permit communication to-and-from the Sapphire Cloud hosting your instance.  Here is a list of the ports and protocols required.

 

Source IP/Mask Destination IP/Mask Protocol/Port Comments
Eye Ethernet IP Addr/32 redirector.7signal.com TCP/UDP 53 Eye provisioning
Eye Ethernet IP Addr/32 Carat IP Addr/32 TCP/7799 Management
Eye Ethernet IP Addr/32 Carat IP Addr/32 TCP/7800 Eye Authentication
Eye Ethernet IP Addr/32 Sonar IP Addr/32 UDP/50000 - 50300 VoIP testing
Syslog 108.166.5.195 UDP/514 Management
Secure Syslog 108.166.5.195 TCP/6514 Management

Syslogs are collecting error and performance information only. No personally identifiable information is contained in these logs. The logs are used to proactively identify and address any issues with Sapphire Eyes.

Port Check Utility

Below are download links to utilities that test whether you have met these basic requirements. Ensure that you run the script from a machine on the same vlan that the Sapphire Eyes will use.

The ‘Welcome to Sapphire Cloud’ email you received from 7SIGNAL Support tells you which Sapphire Could instance is hosting your account. Edit the first line of the script and set the $carat parameter to the fully qualified domain name URL corresponding to your cloud instance.

7SIGNAL Port Check for Windows PowerShell

7SIGNAL Port Check for MacOS