7SIGNAL's Mobile Eye® and the New Remote Workforce
Remote teams require continuous visibility into Wi-Fi performance. The Mobile Eye® from 7SIGNAL provides just that, helping you maintain network monitoring from afar.
The world has gone remote as the COVID-19 pandemic has closed businesses and disrupted economies like never before. Employees are now working virtually at record levels, with 42% of the U.S. labor force doing it from home full-time in mid-2020. Lives have been disrupted, and there's a new normal for what the modern workplace looks like.
Organizations and enterprises of all shapes and sizes are trying to keep up with the transition to offsite work. One major challenge is ensuring that employees still have continuous internet access to perform their tasks seamlessly. Many individuals now use their home Wi-Fi services for work, which creates numerous connectivity and security problems, among other issues.
A critical solution rests on the ability of IT staff to monitor the network from end-users' devices. And with the Mobile Eye® from 7SIGNAL, you can do just that.
Here's what you need to know about this software and how it can help your teams stay productive while working remotely.
What is the Mobile Eye from 7SIGNAL?
The Mobile Eye is a platform that allows you to see how client devices are performing on a wireless network. The module is a Software as a Service (SaaS) solution installed on any mobile device, whether macOS, Android, or Windows. The platform runs both passive and active tests continuously, giving you visibility into the user's experience. This 24/7 insight into Wi-Fi issues allows support staff to solve many of them, often before the client even notices a drop in service.
The problems that the Mobile Eye addresses include:
- WLAN congestion
- Coverage issues
- Roaming problems
- Poor performance
- Adjacent and co-channel interference
When you're not able to monitor employee devices via an onsite set-up, the Mobile Eye gives you the capability and visibility to ID and troubleshoot issues.
How the Mobile Eye helps remote teams
Remote workers no longer have the luxury of an IT staff who can visit their workstation within a few minutes of opening a support ticket. Troubleshooting has to take place virtually, creating more confusion for employees and network engineers.
But with the Mobile Eye installed on each worker's device, engineers get continuous visibility and can respond immediately to Wi-Fi performance issues. The unique end-user perspective goes beyond traditional wireless network monitoring—you can actually see what a client device is experiencing. This is a huge benefit for organizations suddenly trying to manage an entirely remote workforce.
Examples of the Mobile Eye in action
Large enterprises and organizations often have many different locations and buildings full of devices trying to connect to a network—and they need consistent connections for critical personnel, whether they are on-premises or away. Thus, these types of facilities experienced many of the dispersed network issues that now plague more businesses long before the pandemic hit.
One example of 7SIGNAL tools in action is health insurance provider Florida Blue, a company with seven buildings, three regional offices, and 28 retail centers. The team of network engineers had a tough time troubleshooting Wi-Fi issues with such an extensive network and so many users. After deployment of 7SIGNAL's Sapphire Eye® and Mobile Eye, however, they gained the ability to find the source of any issue—and get it resolved quickly and effectively. Performance problems were immediately recognized when a remote device was flagged for not meeting service-level compliance requirements. These solutions are must-haves for widespread network monitoring—and the Mobile Eye is geared explicitly toward remote devices and networks.
This application applies to any enterprise that now has a fully or partially remote workforce. The Mobile Eye can identify the source of an issue, whether it's something with the client device, a wired problem, or a wireless challenge. Data is then imported into dashboards where engineers can easily access and interpret information.
From large corporations to healthcare organizations, the Mobile Eye from 7SIGNAL delivers the 24/7 insight you need to ensure workers have high-performing Wi-Fi from anywhere. Your teams will stay as productive as ever—even when working from home.
7SIGNAL® is a leader in enterprise wireless experience monitoring. 7SIGNAL provides a cloud-based platform that continuously monitors wireless networks and identifies elusive performance issues impacting application performance and digital experience. By taking the "outside-in" approach to monitoring, 7SIGNAL has visibility into the edge of any enterprise or home Wi-Fi network where complex device interaction exists, and user experience matters most. The platform maximizes employee productivity, operational efficiency, and network ROI. Sapphire Eye® and Mobile Eye® are designed for and deployed at the world's most innovative organizations, educational institutions, healthcare systems, and government agencies. Learn more at www.7signal.com.