Bridging the Network Visibility Gap: How 7SIGNAL Enhances AI Workflows with End-User Insight

As organizations grow increasingly reliant on wireless connectivity, maintaining excellent digital experiences has never been more critical. Unfortunately, most traditional network monitoring tools are focused solely on the infrastructure which include the access points, switches, and controllers ultimately leaving a significant visibility gap when it comes to understanding how users experience the network.

This is the space where 7SIGNAL & EYERIS AI excels, offering a powerful combination of endpoint agents and Wi-Fi sensors that provide a unique outside-in view of network performance. These tools act as the “eyes and ears” on the edge of the network, delivering the high-fidelity telemetry needed to feed AIOps platforms, improve troubleshooting workflows, and enhance proactive issue resolution.

From the User’s Perspective: Data That Matters

7SIGNAL’s software agents are deployed directly onto endpoint devices: Windows, macOS, Linux, and Android. Once active, these lightweight agents continuously monitor the wireless experience in real time, capturing data about:

• Adapter and driver performance
• Roaming events
• Signal strength and coverage
• Network congestion
• Interference from nearby devices

By capturing performance directly on the device, agents help IT teams determine whether issues originate from the client (such as NIC failures or roaming misbehavior) or from the network infrastructure. This level of visibility is essential in large, distributed environments where IT teams cannot be everywhere at once and where support tickets often lack clear context.

Sensors That Act Like Perfect Clients

In parallel, 7SIGNAL’s hardware-based Wi-Fi sensors serve as perfect clients on the network. Strategically placed across the environment—in offices, hospitals, warehouses, or airports—these sensors conduct synthetic tests and continuously measure Wi-Fi health. Because they are vendor agnostic, they integrate seamlessly into any wireless environment including Wi-Fi 4, 5, 6, and 6E, regardless of the access point vendor in use.

Sensors gather telemetry on:

• RF coverage and signal quality
• Channel interference
• Connectivity success rates
• Latency and packet loss
• Network congestion and airtime utilization

By performing these tests around the clock, sensors provide real-time visibility into the conditions end users face, even when no users are physically present. This enables true continuous monitoring of wireless infrastructure, essential for mission-critical environments like hospitals, logistics facilities, and airports.

The Power of Outside-In Visibility

The real value comes when data from both agents and sensors is streamed to 7SIGNAL’s cloud-based platform. There, over 600 unique key performance indicators (KPIs) are tracked and visualized across time, location, and device type. This telemetry can also be exported via APIs and integrated into broader IT ecosystems, including AIOps platforms, help desk systems, and custom dashboards like Grafana.

Unlike traditional access point monitoring tools that look at the network from the inside out, 7SIGNAL’s outside-in approach captures what the infrastructure can’t: the end-user experience. This enables IT teams to:

• Proactively detect and resolve Wi-Fi problems before users complain
• Rapidly identify root causes, whether on the client, network, or RF layer
• Validate the performance of new deployments, refreshes, or site expansions
• Support remote locations without needing onsite technicians or guesswork

Trusted in the World’s Most Demanding Environments

7SIGNAL’s approach is trusted by some of the world’s busiest and most demanding wireless environments, including Atlanta Hartsfield-Jackson International Airport and London’s Heathrow Airport. These customers rely on 7SIGNAL to ensure Wi-Fi reliability, safety, and operational efficiency at scale, supporting everything from passenger internet access to IoT and security systems.

Whether you’re managing a network across 10 sites or 1,000, and whether you support corporate users, critical operations, or high-value travelers, your users’ experience matters. And without visibility from the edge, you’re flying blind.

Close the Gap

With 7SIGNAL’s agents and sensors, organizations finally have a way to close the Wi-Fi visibility gap—combining real-world user data with proactive monitoring to create smarter, faster, and more reliable networks.