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The Gartner Market Guide for Digital Experience Monitoring & 7SIGNAL

Digital experience monitoring (DEM) solutions make endpoint performance visible to I&O leaders, helping them proactively address issues that hinder increasingly remote workforces.

7SIGNAL  was named a Representative Vendor in Gartner’s August “Market Guide for Digital Experience Monitoring” (DEM). This report covers the latest DEM technology, outlining how monitoring must meet new performance challenges and drive measurable outcomes.

Adequate DEM solutions have become particularly important as an unprecedented number of employees work remotely. Many individuals don’t have access to the same workstations or quality internet connections they use the office, causing issues for I&O managers attempting to maintain continuity.

These managers face new challenges; they must find solutions to monitor their employees' remote networks to ensure that connections and equipment can handle organizational applications. 

That's where 7SIGNAL comes in. Our Mobile Eye platform is a digital experience monitoring solution that provides visibility into the issues faced by employees' home networks and devices

Why DEM is important

Digital experience monitoring is a method of correlating I&O metrics and business outcomes to the availability and performance of a company's technologies. For example, IT teams often use DEM information to monitor a customer's omnichannel journey across multiple applications until a sale is finalized, ensuring that the experience across these channels is working.

But I&O leaders also rely on this technology to monitor and improve the digital experience for internal employees. And there are unique challenges to do it for remote workers during the COVID-19 pandemic. Network managers and other IT staff focus on cloud management, operations, and infrastructure to provide a better experience for employees—the end-users of the company's applications. 

DEM technologies will let you know how well individuals interact with your applications and any supporting infrastructure, allowing your team to address issues proactively.

What the Gartner Report says about DEM

The Gartner Market Guide for Digital Experience Monitoring found that many I&O leaders fail to measure the user experience, instead focusing on technical metrics. These leaders know when something isn't working, but they might not know why or exactly how it affects outcomes.

One practical impact is a workforce unable to keep up with job demands while working from home, largely thanks to issues beyond their control. These problems include ISP issues, slow Wi-Fi, intermittent connections, or equipment that can't handle organizational applications. In short, the user experience isn't a good one.

The report recommends that businesses deploy DEM technology to gain visibility into the experience of the remote worker. The more information your organization has on what your employees are dealing with across these distributed networks—and why—the easier it becomes to provide solutions.

Mobile Eye Technology

The Gartner Report mentioned 7Signal's Mobile Eye module because it allows organizations to monitor the end user's experience 24/7 through a series of passive and active Wi-Fi tests. 

By regularly testing an employee's home network at the device level, your team can identify numerous issues that prevent applications from running correctly—and fix them. 

Potential problems that individuals may encounter include access point coverage issues, roaming issues, poorly performing adapters, WLAN congestion, and channel interference. All of them are next to impossible to recognize and solve without visibility into the device and network.

Mobile Eye provides this access, allowing you to monitor the WLAN network's performance remotely and take corrective action, often before a problem is noticed. 

Your employees can install the technology on laptops, desktops, and tablets, giving you data on how each device performs. Mobile Eye is also the world's only Wi-Fi performance agent for mobile devices, which is critical if your employees use smartphones or tablets for essential tasks. 

The platform enables your IT team to provide a similar support level to your employees at home as it would at the office. No matter where individuals do their work, you'll have the tools you need to improve the end-user experience. 

Quality DEM must drive business outcomes

Many business outcomes depend on how seamlessly an enterprise switches over to the work-from-home model—at least for the foreseeable future. If your employees can’t achieve the same productivity at home, the organization will suffer. 

7Signal’s Mobile Eye is a DEM solution that lessens the burden of this transition. Monitoring how well the user's equipment is running your enterprise applications, assessing home-network metrics, and allowing you to make necessary adjustments can positively impact the bottom line. 

Contact us for more information.

7SIGNAL® is a leader in enterprise wireless experience monitoring. 7SIGNAL provides a cloud-based platform that continuously monitors wireless networks and identifies elusive performance issues impacting application performance and digital experience. By taking the “outside-in” approach to monitoring 7SIGNAL has visibility into the edge of any enterprise or home Wi-Fi network where complex device interaction exists, and user experience matters most. The platform maximizes employee productivity, operational efficiency and network ROI. Sapphire Eye® and Mobile Eye® are designed for and deployed at the world’s most innovative organizations, educational institutions, healthcare systems and government agencies. Learn more at www.7signal.com.

The Gartner Market Guide for Digital Experience Monitoring, Federico De Silva, Charley Rich, Josh Chessman,25th August 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.