Every day, Northern Kentucky’s premier medical provider serves as a source of extraordinary and comprehensive care for its community. Making compassionate connections with patients is a key objective, and physicians, nurses, and dedicated associates rely on cutting-edge technology to improve caregiving at the bedside and beyond.
Over the years, the medical provider has invested in network, Voice over IP (VoIP), and Wi-Fi solutions that allow caregivers to move more freely with the use of mobile workstations and devices—from charting at the patient’s bedside to making their rounds.
With over 100 physician’s offices, outpatient clinics, and imaging centers, maintaining Wi-Fi stability is mission-critical for patient care and operational efficiency. However, as the medical provider’s network complexity grew, nurses, physicians, and staff began to report Wi-Fi connectivity and VoIP performance issues.
“The staff were experiencing intermittent connectivity issues on their Workstations on Wheels (WOWs) and inconsistent VoIP quality, but they were unable to provide the level of detail we needed to track down the problem,” said the medical provider’s Senior Wireless Engineer and long-time employee. “Our
networking planning and troubleshooting tools weren’t able to identify the error, and we didn’t have the time or resources to manually investigate random and elusive issues.”
It was apparent that the current system had run its course. With only one wireless engineer on staff and a five-person IT department, the medical provider required a solution that could guarantee its wireless devices would perform optimally 24/7.