Administration by OS

Windows

Log file name mobile-eye.2020-10-28.log (7 days are saved).
For increased logging, enable ‘debug’ mode by adding the following line to the application.properties file: logging.level.com.sevensignal.eyeqagent=DEBUG
Log file location C:\Program Files (x86)\7signal Solutions, Inc\MobileEyeAgent
Stop, start, quit Open ‘Task Manager’, ‘Services’ tab, service name: ‘MobileEyeAgent’. Right-click the service name to view the menu of options.
Version After the device boots up, or when the Mobile Eye service gets restarted, it prints the Mobile Eye software version into the log file. 
Uninstall Control Panel’, ‘Add or Remove Programs’, program name: ‘MobileEyeAgent’. Also, delete the entire 7signal Solutions, Inc directory.
Change organization ID ‘Run ‘Notepad’ as Administrator. Open ‘application.properties’ file in directory above. Edit the organization. Restart the service.
Disable auto-updates Add the following statement to the application.properties file: updates.enabled=false

macOS

Log file name mobile-eye.2020-10-28.log (7 days are saved).
For increased logging, enable ‘debug’ mode by adding the following line to the application.properties file: logging.level.com.sevensignal.eyeqagent=DEBUG
Log file location

/Users/Shared/Library/Logs/7signal

Start, Stop, Restart

# sudo /Library/Application\ Support/7signal/start_agent.sh

# sudo /Library/Application\ Support/7signal/stop_agent.sh

# sudo /Library/Application\ Support/7signal/restart_agent.sh

Version When the Mobile Eye service gets restarted, it prints the Mobile Eye software version into the log file. 
Uninstall # sudo /Library/Application\ Support/7signal/mobile-eyeq-agent-uninstaller.pkg
Change organization ID Open application.properties file in the following directory /Library/Application\ Support/7signal/ and edit the organization. Restart the service. Requires sudo.
Disable auto-updates Add the following statement to the application.properties file: updates.enabled=false

Linux

Log file name mobile-eye.2020-10-28.log (7 days are saved).
For increased logging, enable ‘debug’ mode by adding the following line to the application.properties file: logging.level.com.sevensignal.eyeqagent=DEBUG
Log file location

/opt/7signal/MobileEyeAgent/logs

(application files are located at /opt/7signal/MobileEyeAgent)

Stop, start Open Terminal, then run the command systemctl stop mobileeyeagent. Then use the start or restart commands.
Uninstall (RHEL/CentOS) yum remove sevensignal-mobile-eye-agent mobileagentlinux
(Debian/Ubuntu) apt-get purge sevensignal-mobile-eye-agent mobileagentlinux
Change organization ID Open application.properties file in the following directory /opt/7signal/MobileEyeAgent/config and edit the organization. Restart the service.
Disable auto-updates Add the following statement to the application.properties file: updates.enabled=false

Android

Log file name Not available
Log file location
  1. Open the Mobile Eye app
  2. Click 'Share Logs' button at the bottom of the screen
  3. Select the application you want to use to transmit the log files.
  4. Send the log files via email to  and to the 7SIGNAL Engineer requesting the log files.
Stop, start Start/Stop button available through UI. To quit: go to ‘Settings’, ‘Apps’, select ‘7signal’ and ‘Force Stop’
Uninstall Delete the app, or use Mobile Device Management (MDM)
Change organization ID On the app’s start screen, press the ‘gear’ icon in the upper corner, or administer through MDM