Service Level Agreements (SLAs) are targets for good Wi-Fi performance. Once set, Sapphire Eyes continually benchmark Wi-Fi performance against these targets and provide you with a percentage of compliance. SLA compliance thresholds also trigger when key performance indicators turn yellow, orange, or red on the Single SLA report in the Analyzer.
SLA's are defined through the Configurator user interface, under the Manage menu. The video below will walk you through the steps.