Defining Service Level Agreements

Service Level Agreements (SLAs) are targets for good Wi-Fi performance. Once set, Sapphire Eyes continually benchmark Wi-Fi performance against these targets and provide you with a percentage of compliance. SLA compliance thresholds also trigger when key performance indicators turn yellow, orange, or red on the Single SLA report in the Analyzer.

SLA's are defined through the Configurator user interface, under the Manage menu. The video below will walk you through the steps.

The Setup Wizard would have automatically created a Default SLA. However, you can edit these definitions to meet the needs of your organization. You may also create new ones.

SLAs are bound to an SSID. For example, you may have one for your corporate network and one for your guest network, that is less strict.

  • Right-click the Default SLA definition, then click Edit
  • You will see a list of KPIs to the right
  • Select them one at a time, edit the parameters and then click Save.
  • After making your changes, go to your topology, right-click on an SSID, select 'Bind SLA', then choose the SLA that you just edited.

You can also go to SLA Templates, right-click, and select 'Duplicate' as a simple way to create a new set of SLAs for a different SSID. When finished, remember to go to the SSID in your topology and bind it to the SLA.