Release Notes

September 2021 Release 2.38

  • New agent, version 1.9  for Windows, MacOS and Linux
    • Improved detection of access point names that are broadcasted.
    • Various performance improvements and bug fixes.
  • New Android app, version 3.1
    • Various performance improvements and bug fixes.

July 2021 Release 2.37

  • Enhanced interference detection for all access point manufacturers. This change unlocks the different BSSID schemes for different AP manufacturers and improves Mobile Eye's ability to detect multiple BSSID's on the same access point.

June 2021 Release 2.36

  • MIST Systems access point name identification
  • Voice quality monitoring for Windows (includes packet loss, jitter and MOS)
  • 7MCS Wi-Fi Experience Score for Windows and Mac
  • Windows agent 1.8 with support for voice quality monitoring
  • Mac agent 1.8 with design changes that increase stability and reliability of MOS testing
Windows voice

May 2021 Hot Fix

  • For Macbooks that stop reporting data due to a software bug. Agent version is 1.7.4.

April 2021 Release 2.34

  • Access point name display in Roaming History, along with good/warning/critical nomenclature.
  • Role based access control. Only named Administrators will have access to see and change configuration settings. Administrators will also be able to more easily add additional users to their organizations.
  • Rounding measurements to the nearest whole number instead of taking them out to one or two decimal places.

March 2021 Release 2.33

  • New spatial streams report
  • Report generation optimizations
  • Timeline will indicate gray when a test was run, but the event did not apply to a metric
  • All target tests are listed/shown when clicking into the End-to-End timeline

February 2021 Release 2.32

  • Improved visual contrast of chart data
  • Spatial Streams column added to 90 Day Inventory report

November 2020 Release 2.30

Spatial Stream Discovery

Wi-Fi spatial streaming is a transmission technique used in MIMO wireless communication to transmit independent and separately coded data signals, so called streams, from each of the multiple transmit antennas. This results in the space being reused, or multiplexed, more than one time.

For example, a two stream device (2×2) can transmit and receive twice as much data as a single stream device (1×1). Understanding device capabilities is a key part of overall Wi-Fi performance.

Big Sur & Linux Support

Reach out to us regarding Linux support. There are small differences between distributions that effect deployment.

Mobile Eye Agent, version 1.7.0

Added support for Linux, as well as support for MacOS location permission (required by Apple).

Mobile Eye Agent, version 1.7.1

Upload throughput bug fix.

Troubleshooting Content

Built-in to the Device page. Includes only basic troubleshooting information, not advanced at this time.

October 2020 Release 2.29

Root Cause Zoom-in

  • Click on Problem Timelines for devices to zoom-in to all the root cause detail.
  • Click on problem counts to zoom-in also.

August 2020 Release 2.28

Android Improvements

  • Circumvents Android’s Doze feature so as not to get throttled
  • For EMM/MDM deployments:
    • Auto-grants permissions
    • Inputs your Organization ID
    • Auto-launches on the device in the background
    • Tested on SureMDM (using the Google Play EMM API) and Workspace ONE (AirWatch)

Device Page

  • Coverage Problem Timeline tied to Signal Strength setting


  • Wrong device counts on the Device page
  • Show All clients link fixed on Wi-Fi Problems by AP reports

July 2020 Release 2.27

Device Page Improvements

  • Problem Timelines replace event counts and appear along the left
  • This new view allows you to see problem trends over time
  • Timelines include error rates and conditional color formatting to indicate problem severity
    • Status colors increase from 3 to 5 to better gauge severity
    • Green, light-yellow, yellow, orange, and red
  • Click on colored slices along the timeline to explore problems in detail
  • Default view changed from 30 days to 7 days

June 2020 Release 2.26

“See” Your Noisy Neighbors

  • 90 days of noisy neighbor data stored in the cloud
  • Export channels data with CSV file download
  • Quickly identify overlapping channels causing interference
  • Since channel widths are not reported by Android OS, this chart will not appear when examining Android devices. However, the list of neighbors along with the signal strength and channel number will appear.

    Also in this release: External IP address with Whois link added to device metadata to easily identify Internet Service Providers.

    May 2020 Release 2.25

    “Noisy Neighbor” Interference Detection

    • New channels table on device page lists interfering APs or routers for work-from-home users.
    • List includes network name, signal strength, channel, and channel width if available.
    • Sort by signal strength to easily identify the noisiest neighbors.
    • Sort by channel to quickly identify co-channel or adjacent-channel interference.


    • Client Adapters: Roaming Problems report now lists all adapter/driver combinations, including those with no problems. This helps you easily identify the best performing configurations.
    • From the report, download a CSV file listing clients who potentially need different drivers.

    Device Page

    • Removed overall license count from this page and moved it to the upper right corner of the Configuration page.
    • “Out of date” message will appear in the upper left corner of the device page for individual clients that were unable to auto-update or were prevented from auto-updating.

    New Windows/MacOS Agent, version 1.6.8

    • MacOS VPN support for OpenVPN, Cisco, Palto Alto, and f5 Networks.
    • MacOS support for auto-uninstall when they belong to a special troubleshooting license group.
    • Windows VPN support for f5 Networks.

    7SIGNAL Accounts for Identity Management

    • To be used for identity management when SSO is not an option.
    • Includes rules to ensure password strength and support for self-service password reset.

    April 2020 Release 2.24

    Manage Multiple Departments/Organizations

    • Separate your license count between different departments or organizations and toggle between them for easy management.
    • Additionally, assign certain team members to manage one department/organization or the other.
    • Great for Managed Service Providers and Help Desks.

    Set Agent Uninstall Time in Days

    • Software will automatically uninstall from laptops after a management-defined number of days between 1 and 90.
    • Initial support for Windows only, macOS not fully supported yet (Catalina).
    • Perfect for organizations with Help Desks tasked with assisting BYOD users.
    • Requires additional licensing.

    VPN Compatibility

    • Mobile Eye will now measure Wi-Fi performance when your client is connected over a VPN connection.
    • Initially compatible for Windows with OpenVPN and Cisco AnyConnect. However, more VPN clients may be supported. Let us know which VPN client you use.
    • Requires Mobile Eye agent update, which should happen automatically for agent versions 1.5.37 and above.


    • On the “Wi-Fi Problems by AP” reports, you may now drill into a list of every client having a problem, for the time range selected, by clicking the “Show All Clients” link.

    Android App version 2.4

    • Branding refresh
    • No longer requires GPS
    • Gateway ping test

    February 2020 Release 2.23


    • CSV export capability added to additional reports
    • CSV exports include warning/critical problem columns

    January 2020 Release 2.22

    New Reports with CSV Export

    • Wi-Fi Problems by AP (both 2.4 GHz and 5 GHz)
    • Client Adapters: Roaming Problems
    • End-to-End Performance Problems

    December 2019 Release 2.21

    Device Page

    • A list of all your devices appears by default
    • List may be filtered by timeframe based on “Last Seen”
    • Columns are sortable
    • Device detail page: Channel Utilization and Client Count moved to Connection column for easier correlation with performance metrics.

    November 2019 Release 2.20

    Time Selector

    • New quick-select options available on the time selector / calendar control
    • Options include 1h, 2h, 4h, 8h, 1d, 3d, 7d, 30d

    Wi-Fi Page

    • Co-Channel and Adjacent-Channel Interference problems added (may also be referred to as Wi-Fi interference)

    Problem Pop-up

    • New pop-ups added for Co-Channel and Adjacent-Channel Interference. Wi-Fi interference is detected when…
      • A client is connected to an AP on a channel that is shared (or partially shared) by a neighboring AP, and the neighbor’s signal strength is loud enough to be heard by the connected client.
      • The problem turns critical when the condition results in high channel utilization and slower throughput.

    Devices Page

    • Co-Channel and Adjacent-Channel Interference added to Wi-Fi Problems bar
    • Device Details/Driver History shortcut link added to upper left corner

    Configuration Page

    • Added ability to ping all gateways can now be toggled on/off per SSID
    • Added ability to ping all Sonars can now be toggled on/off per SSID
    • Added the ability to toggle ping on/off for Web Download targets

    October 2019 Release 2.18

    Configuration Page

    • Toggle between testing ‘Every Wi-Fi Networks’ or just ‘My Wi-Fi Networks’
    • Assign networks to specific tests
    • Video below demonstrates these features. View in full screen mode for the best experience.

    Administration Page

    • Found at
    • Reskinned with ‘Dark UI’

    Agent (v1.6.1)

    • Windows installer updated to support  .NET 4
    • Command window pop ups gone during installation
    • Greater granularity and accuracy of reported signal strength, best neighbors, channel count, channel utililization

    September 2019 Release 2.17

    Platforms Page

    • Click on red outer rim of the Sunburst and view a report of devices and their roaming issues correlated with throughput.

    Devices Page

    • Network Client Count and Network Utilization now listed in the Analysis column. This appears when QBSS is turned ON at the WLAN controller.
    • Connection Type now listed in the Connection column. Also requires QBSS.
    • Configuration Change History link now appears in the Details section at the bottom of the page. Tracks changes to the following:
      • OS Name and OS Version
      • WLAN Adapter and Driver

    Configuration Page

    • Rearrangement of the controls on the page for better readability.


    August 2019 Release 2.16

    Wi-Fi Page

    • New vertical orientation of locations and client problems to improve flow and readability

    End-to-End Page

    • New vertical orientation of locations and client problems
    • Added Throughput and Web Download metrics to ‘Problems by Client’ bar

    Configuration Page

    • Network Control moved to Setup section

    Devices Page

    • Combined Roaming and Wi-Fi Analysis tabs for better usability and faster correlation
    • Problems bar divided into two, ‘Wi-Fi Problems’ and ‘End-to-End Problems’
    • Web Download metrics added to ‘End-to-End Problems’ bar
    • Agent Version, as well as user-friendly names for device OS added to Details section

    Problem Pop-up

    • Channel Utilization and Client Count added to Congestion pop-up box


    • AP names will auto-populate for most access point manufacturers


    July 2019 Release 2.15

    End-to-End Page

    • The Ping page is now the End-to-End page and it includes UL and DL Throughput metrics.

    Devices Page

    • Problems bar now includes the following new metrics:
      • Ping Connectivity
      • Ping Latency
      • Download Throughput
      • Upload Throughput

    Configuration Page

    • Now you can assign different locations to run active tests against different Sonars that align with your geography. Here’s how…
      • Click to new Sonars button in the upper right corner of the Configuration page
      • Click the + sign to add a new Sonar
      • Give your Sonar a unique name, add its hostname or IP address
      • Check the location boxes
        • Clients identified in the locations selected will perform active tests against this Sonar.
        • If you do not have locations listed, then please fill out this form
        • It may take 24 hours for newly added locations added to propagate
        • For new or “Proof of Concept” systems, add a 7SIGNAL cloud Sonar and set it as the default, otherwise, no active tests will run


    June 2019 Release 2.14

    Ping Page

    • Added list of problems by client, showing connectivity and latency problems.

    Devices Page

    • Added status bar revealing the problems captured for the client device, for the time period selected.
    • Problems listed: Roaming, Coverage, Congestion, RF Problems (interference) , Connectivity, Latency.
    • New ‘See Clients and Their Problems’ link in the Problems bar will reveal all problems for all clients.
      • Sort by any problem by clicking the column heading.


    • Toggle to satellite view
    • Added zoom functionality


    • Changed order of reports so that the most used are on top
    • Client adapters report now use throughput for its performance metric
    • New Client Platforms Inventory report lists unique device type with no performance metric column

    May 2019 Release 2.13

    High Contrast User Interface

    • Modern styling and redesigned for easier reading
    • All global navigation has moved to the left side
    • Filters now appear on the upper right

    Agent (v1.5.37)

    • Auto-update for both Mac and Windows. Requires a new version that you will push to your devices. Ensures you always have the latest fixes and enhancements.
    • Packet Loss, Jitter, and Mean Opinion Scoring (MOS) for measuring voice quality. For Mac only at this time.


    • All dashboard metrics now describe number of devices impacted rather than number of samples in or out of thresholds
    • Bug fix: Ping SLA Issues (made event based)

    Ping Page

    • Introduced two new problems to the ping page’s report: ping connectivity and latency

    Reports Page

    • New make/model “Client Adapters” report.
    • Since adapter/driver pairs are often used across makes and models and the platform/make/model is typically easier to infer from the adapter name, now it is easier to find adapter make/model problems since each pair only appears only once.

    Devices Page

    • Three column format for less scrolling
    • New Signal to Noise (SNR) graph, for MAC only because only Mac provides Noise

    Configuration Page

    • Save button appears in the upper right corner


    Invisible, but valuable:

    • Collecting, but not yet using, most relevant beacon information elements from scan data
      1. AP names from most major vendors
      2. Network capabilities e.g. network mode (n, ac, HT, VHT etc.), QBSS, max rates

    April 2019 Release 2.12

    Wi-Fi Page

    • Introducing Wi-Fi events. An event is when 7SIGNAL flags a condition out of compliance with thresholds set for good Wi-Fi performance. A condition is a confluence of Mobile Eye metrics, that when analyzed together, point to the root cause of a poor Wi-Fi experience. For example a “coverage” event is when a device’s signal strength is low and there is no neighboring access point with a better signal to roam to. These events bubble to the surface specific issues seen on specific devices. Events now tracked include:
      • Roaming
      • Coverage
      • Congestion
      • RF problem (interference)
    • New three-column format
      • Click red and yellow areas on the Wi-Fi Performance Timeline (left column)
      • Problems by Location (center column) will populate a tree-map where the size of the boxes is governed by the number of samples taken at each location.
      • Problems by Client (right column) lists, by host name, those clients that have experienced Wi-Fi events
        • Click the client name for full detail
        • Click the event number to page through the individual events captured.

    February 2019 Release 2.11


    • New login screen for improved visibility.


    • NEW! A total overhaul to improve usability. At a glance, quickly determine the following…
      • Wi-Fi issues, shown as the percentage of samples where devices report low signal strength or data rates.
      • Platform issues, shown as the number of sticky devices reporting roaming problems.
      • Ping issues, shown as the number of times a ping target was unreachable.
    • Larger map with dots in locations, not rectangles. Subsequent releases will introduce more map interactivity.

    January 2019 Release 1.17

    Ping Page

    • NEW! Appears as a top navigation menu item.
    • Lists all targets by host name or IP address.
    • Measures ping success rate service level compliance percentage along a timeline for the previous 24 hours.
    • Clicking along the ping timeline will reveal location data in the form of a treemap.

    Wi-Fi Page

    • Welcome page removed.
    • Location treemap will appear when time slice is selected from SSID timeline.

    Device Page

    • Roaming history now shows channel and band along with BSSIDs.


    • Wi-Fi, Platform, and Ping pages are color coded for enhanced readability.
    • Measurements/status are now highlighted on charts for better visualization.
    • Treemap size was reduced.
    • Roaming troubleshooting content was updated for readability.

    December 2018 Release Version 1.15

    Wi-Fi Page

    • Timeframe selector on the timeline chart
    • SSIDs ordered from bad (on top) to better cases
    • Samples out of range split by data rate and signal strength on Wi-Fi Performance Report
    • Bug fix: Location and SSID filters are kept on the path: treemap chart> Wi-Fi Report > click BSSID > click Client Roaming Report for this BSSID

    Device Page

    • Gateway connectivity and latency charts moved from Wi-Fi  to Network

    Reports Page

    • New reports order on the drop-down menu

    Not Visible Enhancements

    • Auto refresh every 5 minutes for Wi-Fi and Platform page
    • Improved error handling