Settings and Setup

An organization may customize Mobile Eye by clicking the over to the  Configuration page. Mobile Eye apps automatically fetch their configuration every 30 minutes.

Test Intervals

The Active Test interval is 15 minutes by default and begins when the app starts up. Data is uploaded to the cloud every 5 minutes, regardless of the Active Test interval.

Active tests include Ping, Throughput, Web Download, and Voice.

Service Level Thresholds

You may choose when colors change in Mobile Eye from green to yellow (Warning)  or to red (Critical), in accordance with service levels set for target performance.

Assign Tests

Click the ‘Assign Tests’ tab in the upper right corner of the Configuration page. Add new test targets by clicking the + sign. When you configure a new test, you may specify the Wi-Fi networks allowed to perform it. For example, you may only want voice quality testing to be performed by devices on the Voice SSID.

Add Wi-Fi Networks (Setup tab)

By default, devices will test on every Wi-Fi network they connect to. However, when you add your own Wi-Fi networks and toggle the ‘test’ switch,  you have the ability to lock in place condoned networks for testing. If a device is not connected to one of the specified networks, then it will not test. The Wi-Fi network name must match exactly and is case sensitive.

Adding Access Point Names

If your WLAN controller is configured to send the names of access points in the beacon it broadcasts, then 7SIGNAL will automatically use it. This feature is only supported for the following AP manufacturers:

For Cisco, under Edit WLAN, it’s the Aironet IE setting and for Aruba its Advertise QBSS Load IE.

If the feature is not supported for your AP, then in Mobile Eye, go to Configuration > Locations and download the CSV file template.

Download ap names template

Add your information to the template, then upload the updated file.

Add new ap names file 

  • For Cisco Prime users, run the “AP Summary” report.  The fields needed are “AP Name” and “Base Radio MAC Address.”
  • In Cisco DNA Center, go to Main menu -> Reports -> AP Radio - Generate (click through with all defaults, including all fields selected), export as CSV.

  • For Aruba users, go to Reports -> Inventory -> then create an AP report that includes “Name” and “1st Radio MAC Address.”

Adding Nicknames

When client device host names are difficult to decipher, then you may want to give your devices nicknames to make them easy to search for and identify.

For example, laptop host names may be the device’s serial number. however, for easy searching, you may want to give the device a nickname, such as firstname.lastname.

Submit a two column spreadsheet to Support, where column A contains device MAC addresses and column B contains the desired nickname.


Install Mobile Eye on every compatible device across your organization. Your ability to activate/deactivate licenses per device depends on your product package. The video below explains it all. Please watch to learn more about Mobile Eye licensing.