An organization may customize Mobile Eye by clicking the over to the Configuration page. Mobile Eye apps automatically fetch their configuration every 30 minutes.
There are two test intervals. Android apps use the Active Tests interval only, whereas Linux, Windows and macOS apps use both. The intervals begin when the app starts up. Both intervals reset when the service is restarted. Data is uploaded to the cloud every 5 minutes, regardless of these intervals.
Active tests include Ping, Throughput, Web Download, and Voice.
Passive tests include Network, AP Name, Signal Strength, Data Rate, Channel, and Band.
Wi-Fi Experience Thresholds
You may choose when colors change in Mobile Eye from green to yellow (Warning) or to red (Critical), in accordance with service levels set for target performance.
Click the ‘Assign Tests’ tab in the upper right corner of the Configuration page. Add new test targets by clicking the + sign. When you configure a new test, you may specify the Wi-Fi networks allowed to perform it. For example, you may only want voice quality testing to be performed by devices on the Voice SSID.
Add Wi-Fi Networks (Setup tab)
By default, devices will test on every Wi-Fi network they connect to. However, when you add your Wi-Fi networks and toggle the ‘Test’ switch, you have the ability to lock in place condoned networks for testing. If a device is not connected to one of the specified networks, then it will not test or report data. The Wi-Fi network name must match exactly and is case sensitive.
Adding Access Point Names
If your WLAN controller is configured to send the names of access points in the beacon it broadcasts, then 7SIGNAL will automatically use it. This feature is only supported for the following AP manufacturers:
- Extreme/Aerohive (not Wing5), here is a link to their website.
For Cisco, under Edit WLAN, it’s the Aironet IE setting and for Aruba its Advertise QBSS Load IE.
If the feature is not supported on for your AP, then you may send 7SIGNAL your access point names and we’ll import them into Mobile Eye for you.
- For Cisco users, go to Prime and run the “AP Summary” report. The fields needed are “AP Name” and “Base Radio MAC Address.”
- For Aruba users, go to Reports -> Inventory -> then create an AP report that includes “Name” and “1st Radio MAC Address.”
When client device host names are difficult to decipher, then you may want to give your devices nicknames to make them easy to search for and identify.
For example, laptop host names may be the device’s serial number. however, for easy searching, you may want to give the device a nickname, such as firstname.lastname.
Submit a two column spreadsheet to Support, where column A contains device MAC addresses and column B contains the desired nickname.
Install Mobile Eye on every compatible device across your organization. Your ability to activate/deactivate licenses per device depends on your product package. The video below explains it all. Please watch to learn more about Mobile Eye licensing.