Settings and Setup

An organization may customize Mobile Eye by clicking the over to the  Configuration page. Mobile Eye apps automatically fetch their configuration every 30 minutes.


By default, devices will test on every Wi-Fi network they connect to. However, when you add your own Wi-Fi networks,  you have the ability to lock in place condoned networks for testing. If a device is not connected to one of the specified networks, then it will not test. The Wi-Fi network name must match exactly and is case sensitive.


On the Tests page, you can toggle between testing Every Wi-Fi Network, or Only My Wi-Fi Networks. You may also specify the Test Interval governing the frequency of Throughput, Ping, Web Download and Voice Quality tests. Data is uploaded to the cloud every 5 minutes, regardless of the testing interval.

Test intervals

Add new test targets by clicking the + sign shown above. You may add as many secure (https) web pages and ping targets as you like, however, be mindful of the length of the duty cycle for your device fleet.

When you configure a new test, you may specify the Wi-Fi networks allowed to perform it. For example, you may only want Voice Quality testing to be performed by devices on the voice SSID.

Service Level Agreements and Thresholds (SLAs)

SLAs are Service Level Agreements, which are governed by Service Level Thresholds and measured for an interval of time, like 15 minutes, or 1 hour. 

  • The SLA% reflects the percentage of measurements that were "good" for the time interval.
  • A good measurement sample is one that beats the "warning" threshold value.

Color status is based on an interpretation of the SLA%. For example, let's consider that your SLA% was set to 90%.  If so, then below is a table indicating when intervals on performance timelines turn color.

Green Yellow Light Orange Orange

Light Red

100% of samples are good for the time interval Between 95% and 67% are good Between 66% and 34% are good  Between 33% and 16% are good Between 15% and 11% are good Only 10% of samples are good for the time interval

Incidents and Alarms

You can define an incident on the SLAs tab, then determine whether to send an alarm notification when the incident occurs. 

  1. First, add Delivery Preferences in form of email addresses and webhooks, located on the righthand side of the SLAs page.
  2. Click the carrot to the left of the metric (Wi-Fi Quality) to open the settings panel and configure an incident.  slas2
  3. Warning thresholds determine when metrics in reports and on timelines turn yellow, whereas the critical threshold determines when it turns red.  With that said, incident detection will always use the critical value.
  4. Mobile Eye counts the number of measurements that are above the critical metric threshold and divides it by the total number of measurements. The percentage is then compared to the service level threshold, which is also configurable.  Example below.
    1. Over the course of 15 minutes, twenty Wi-Fi Quality measurements are taken
    2. Fifteen out of 20 measurements are good, 2 are warning and 3 are critical
    3. 15+2=17 measurements not critical, divided by 20 total measurements = 85%
    4. We then compare the 85% to the service level threshold of, let's say 90%
    5. In this example, we are not meeting our target for good performance since the percentage of good/warning measurements falls below the service level threshold
  5. Next, Mobile Eye lets you set the size and scope of a situation before determining if it truly rises to the level of an incident.
    1. Set the percentage or number of clients that must be impacted
    2. Out of a minimum number of Mobile Eye clients in a location (configure locations on the Setup > Locations page)
    3. Then set the minimum duration or length of time that the clients are impacted
  6. In the example above...
    1. 90% of the measurements must be above the critical value of 4 and...
    2. 10% of the clients must be impacted in a location where there are at least 10 Mobile Eye clients present and...
    3. the condition must persist for a minimum time of 5 minutes...
    4. in order to trigger an incident.
  7. Incidents will appear in the Incident Monitor (click the bell icon in the upper right of any page) and as red bells along Wi-Fi Experience Timelines (example below).
  8. wifi2You may also click the red bells to reveal incident detail, including a list of clients impacted.
  9. To configure who is notified of an incident, click +Add Alarm
  10. In this section, you can configure who receives alarm notifications based on the location, band and network producing the incident.
  11. The final step is to Add Alarm Delivery then save. Email alarms will come from the email address
Alarm config

Locations and Access Point Names

If your WLAN controller is configured to send the names of access points in the beacon it broadcasts, then 7SIGNAL will automatically use it for the SSIDs configured on the Networks tab. This feature is only supported for the following AP manufacturers:

For Cisco, under Edit WLAN, it’s the Aironet IE setting and for Aruba its Advertise QBSS Load IE.

If the feature is not supported for your AP, then in Mobile Eye, go to Configuration > Locations and download the CSV file template.

Download ap names template

Add your information to the template, then upload the updated file.

Add new ap names file For Cisco Prime users, run the “AP Summary” report.  The fields needed are “AP Name” and “Base Radio MAC Address.”

  • In Cisco DNA Center, go to Main menu -> Reports -> AP Radio - Generate (click through with all defaults, including all fields selected), export as CSV.

  • For Aruba users, go to Reports -> Inventory -> then create an AP report that includes “Name” and “1st Radio MAC Address.”

Adding Nicknames

When client device host names are difficult to decipher, then you may want to give your devices nicknames to make them easy to search for and identify.

For example, laptop host names may be the device’s serial number. however, for easy searching, you may want to give the device a nickname, such as firstname.lastname.

Submit a two column spreadsheet to Support, where column A contains device MAC addresses or hostnames, and column B contains the desired nickname.


Install Mobile Eye on every compatible device across your organization. Your ability to activate/deactivate licenses per device depends on your product package. Once Mobile Eye is installed on a device, it will appear in the Unassigned list on the Licensing page of Mobile Eye.  When you activate the license it will disappear from the Unassigned list and reappear in the Monitoring list.