VPN Adapters

7SIGNAL supports both full and split tunnel designs.

Clients supported include those from Cisco, Palo Alto, f5, and OpenVPN. Virtual wireless adapter service names supported are listed below.

Windows: vpnva, tap09, PptpMiniport, RasSstp, RasAgileVpn, Rasl2tp, RasPppoe, PanGpd, urvpndrv, ctxva, nmvadapter, jnprva

Mac: utun, p2p, gpd

If your client is not on our list, please follow the instructions below to identify the name of your VPN’s virtual wireless adapter so that 7SIGNAL can add support for your client in a subsequent release. 

Until that time, you can manually add the name of your virtual adapter to your application.properties file. When you finish, remember to restart the MobileEyeAgent service to load the new configuration.

You may edit the file using Notepad, however, you must select the 'Run as administrator' option before editing. Plus, don't forget to save the file before exiting.

The file is located in the following directory:

C:\Program Files (x86)\7signal Solutions, Inc\MobileEyeAgent\application.properties

Add the following line: vpn.additional_adapter_names=your-adapter


  • Connect to your VPN
  • Open PowerShell on your computer
  • Run the following command:
    • Get-WmiObject -Query “Select *from Win32_NetworkAdapter” > adapters.txt
  • Email the name of your VPN client along with this file to 7SIGNAL


  • Connect to your VPN
  • Open a Terminal session
  • Run the following command:
    • ifconfig > ~/adapters.txt
  • Email the name of your VPN client along with this file to 7SIGNAL