Deployment
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      2. Agents (Mobile Eye)
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      Troubleshooting

      If you cannot see any Wi-Fi performance data in the portal, then...

       

      1. Upon installation the Organization ID was not entered, or was entered incorrectly.
      2. The client is on a network not in the ‘Wi-Fi Networks to Test’ list on the Configuration page.
      3. The client is connected to an unsupported VPN type and it “appears” as if Wi-Fi is not in use.
      4. A proxy, firewall, or DNS server is inhibiting Mobile Eye’s ability to access https://login.7signal.com and https://api.7signal.com. Or other ports are blocked (TCP 80), inhibiting Mobile Eye's ability to perform active tests.

      Clients “off network” will appear in the 'Client Devices' report with an entry for ‘Last Seen At’ but, no date/time entry for ‘Last Test Taken’