Setup Best Practices and Recommendations

Installation Best Practices

  • Use site surveys and AP floor plans to identify where Sapphire Eyes should be placed.
  • Sapphire Eyes need good signal strength from APs to achieve reliable results.
  • Avoid metallic surfaces, and no closer than 2 meters/6 feet from an AP.
  • Place in the most centralized location to maximize the coverage of one Sapphire Eye.
  • For areas with high ceilings (> 5 meters/15 feet), install to same elevation as APs, or slightly below if possible.
  • Use PoE 802.3af to power Sapphire Eyes.
  • Mount Sapphire Eye 2200 units to the ceiling using mounting brackets provided. Step-by-step instructions found here.
    • They may also be placed on top of furniture or shelves.
    • Sapphire Eye 250 units are best to install at human elevation, on shelves, walls, under tables.
    • If not mounted with fixed bracket, the Sapphire Eye should not be moved during monitoring.
  • Use NEMA enclosures if environmental aspects require it.

Using the Setup Wizard

The setup wizard is designed to identify all access points at -65dBm or better. This is generally 4 to 6 APs. Please have your network keys on hand before you begin.

In the Configurator, go to Tools > Setup Wizard

Watch an instructional video here...

Sapphire Eye duty-cycle management:

  • Do not configure more that 6 APs per Sapphire Eye.
  • Try to limit monitoring to no more than 4 SSIDs.
  • Consider whether monitoring the 2.4GHz network is necessary.
  • Shorter duty-cycles lead to more responsive test results.
  • Configure a cloud Sonar endpoint (see below).

Sonar Endpoint

During the Setup Wizard process, you will be asked to configure a Sonar endpoint for active tests, like throughput, packet loss, and jitter. 

Installing Sonar on your WAN is recommended.  Virtual machine templates, as well as additional Sonar assistance may be found here.

To start, use a cloud Sonar from the table below.


FQDN

IP Address

Location

east2.sonar.7signal.com

89.187.176.135

New York, USA

central1.sonar.7signal.com

185.93.0.180

Atlanta, USA

midwest1.sonar.7signal.com

185.93.1.59

Chicago, USA

pacific1.sonar.7signal.com

185.152.67.214

San Francisco, USA

emea1.sonar.7signal.com

89.187.169.70

Germany

apac1.sonar.7signal.com

89.187.162.74

Singapore

 


Add Locations and Names

  • It's a best practice to properly name your locations, service areas, access points and Sapphire Eyes. The more descriptive the better for accurate reporting.
  • This video will show you how...
  • You may export a list of base radio MAC addresses and AP names from your controller and send a CSV file to 7SIGNAL. We will import the names into the system.
  • Log the MAC addresses of Sapphire Eyes and their service areas to which they belong in a spreadsheet (see example below).
Log of Eyes

Define Service Level Agreements (SLAs)

IT and The Business “agree” to a performance target for a particular key performance indicator (KPI). For example: we always want our employees to achieve 10 Mb/s of download throughput on the corporate network.

Measuring Adherence

Sapphire Eyes take samples every few minutes…
  1. 15 Mb/s – meets SLA
  2. 12 Mb/s – meets SLA
  3. 4 Mb/s
  4. 11 Mb/s – meets SLA
  5. 14 Mb/s – meets SLA

Four out of 5 samples fall into the SLA bucket for an 80% service level percentage of compliance.

Recommended SLA Targets and Compliance Percentages

SLAs may be set per SSID. For example, your target throughput for your guest network may be 1 Mb/s.

KPI

Target

Green Until…

Yellow Until…

Beacon availability

100%

80%

70%

Radio attach success rate

100%

90%

80%

EAP auth. success rate

100%

98%

90%

DHCP success rate

100%

90%

80%

Ping success rate

100%

70%

50%

HTTP DL throughput

>=5 Mbit/s

90%

80%

HTTP UL throughput

>=5 Mbit/s

90%

80%

Ping RTT

<=100 ms

70%

50%

VoIP MOS DL (listening)

>=3.6

80%

70%

VoIP MOS DL (talking)

>=3.6

80%

70%

AP retries

<=40%

70%

50%

Client retries

<=40%

70%

50%

Airtime utilization

<=40%

50%

30%

How To Define SLAs

Watch this video to show you how...

 

After you define your SLA targets, learn how to run and interpret the SLA report with this instructional video found here.


Recommended Alarms

  • Managed Access Point Not Responding
  • Attach availability
  • RADIUS server reachability success rate
  • Total EAP authentication success rate
  • DHCP server unreachable
  • VoIP MOS, listening performance
  • HTTP Download performance
  • HTTP Upload performance

Watch the video below on how to set up automated alarms and receive them via email.

  • You may also receive alarms via SNMP trap or webhook.
  • Learn about webhook configuration for Slack or Teams here.
  • Follow up with alarms you identify by using Analyzer.

Schedule Automated Reports

These reports will be emailed to you from 7SIGNAL's SMTP server in the cloud. If you skipped this step in the Setup Wizard, then please contact 7SIGNAL Support so that it can be configured. 

During the Setup Wizard process you would have also configured the email addresses to receive reports.  As a best practice, you should receive automated reports via email twice a week.

  • Monday morning report - covers performance for Thursday through Sunday
  • Thursday morning report -  covers performance for Monday through Wednesday
  • Reports should be emailed to a network administrator responsible for checking up on the health and wellness of the WLAN.
  • Follow up with issues you identify by using Analyzer.

Learn how to configure and schedule reports by watching the video below...


Dashboard Setup and Best Practices

The Dashboard in Analyzer is an effective tool for monitoring the performance of many service areas at once on a large screen. It can be set to auto-refresh and will also display alarms.

Recommended Settings

Login to Analyzer and click the Dashboard tab along the top. Then expand the Settings.

Dashboard settings

  • Select Show Service Area view with a history of 6 hours.
  • Select Radio attach success rate for KPI 1 to indicate when Sapphire Eye(s) in the service area are no longer able to connect to an access point.
  • Choose Total EAP authentication success rate as KPI 2 to identify EAP authentication failures.
  • For KPI 3, select DHCP success rate to quickly see if DHCP services are down.
  • Finally, choose HTTP DL throughput for KPI 4 to be your Wi-Fi experience indicator for all service areas monitored.
  • Set chart size to normal and check Show alarm view with a 6 hour history.

Once configured, go to the upper right corner of Analyzer, check the refresh box, and click Report.  A sample screenshot of the output is below...


Dashboard sample

Click on any green bar in any service area to zoom-in to access point performance data...

Dashboard drill down