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End-User Monitoring Is Crucial for Voice Quality

Modern enterprises can’t afford persistent voice quality issues in VoIP communications. Fortunately, performance indicators can be monitored from the end-user’s perspective to enable faster response times.

More enterprises are reaping the benefits of Voice over Internet Protocol (VoIP), which include lower costs, greater platform flexibility, and the ability to call from anywhere with an internet connection. Voice over Wi-Fi (VoWiFi) is the same concept but refers to when calls are made using a Wi-Fi network.

The benefits of calling over the internet won’t be realized unless the business can monitor the call quality from the end-user’s perspective. Without that visibility, VoIP often doesn’t provide the continuous call service that companies depend on for productive workflows.

Resolve issues before a user notices

When an employee is in a one-on-one meeting or conference call, it's unacceptable for the call to have poor quality. Unfortunately, voices or video quality go in and out on these platforms often. Even worse is when a call is dropped entirely in the middle of an important conversation.

The primary reason that monitoring is necessary for VoIP is that any issues with voice quality and service can be found and addressed before users encounter these drops or quality problems. Businesses must ensure that calling over the internet is as reliable as using traditional phone service. Otherwise, significant productivity is lost.

It’s important to note that end-users may be making calls on a range of devices, from laptops or smartphones. By understanding the performance quality of calls on different devices at a given time, you’re better able to narrow down issues—and prepare for the common problems faced by each.

Proactive monitoring improves call quality

End-user monitoring identifies and addresses call quality issues. Common problems and causes include delays, jitter, latency, and packet loss, all of which can be unpredictable. This is why a proactive approach is a must instead of waiting for a problem to occur. Network managers must deal with issues in real-time. But this relies on constant monitoring—without such consistency, real-time solutions simply aren’t possible.

Proactive VoIP monitoring also means that you’re getting the most transparency possible into your network and voice quality. In addition to solving issues, you can better plan for an ever-evolving communication strategy as the enterprise’s needs grow.

Finding the right monitoring platform

Your enterprise has many different options for implementing a VoIP monitoring system. But look for a tool that integrates the latest technology and features, including:

  • Easy-to-digest dashboards to track data
  • Real-time performance and quality information
  • Continuous 24/7 monitoring and testing capability
  • Ability to monitor end-user devices
  • Addresses common Wi-Fi issues like interference, lack of coverage, congestion, and configuration mistakes
  • Cloud hosting
  • Incorporating data and insight from multiple sites at a single location

These features will allow you and your network management team to keep an eye on Wi-Fi performance and call quality using data collected from end-user devices. This information should be displayed in an actionable and easy-to-understand manner.

The Wireless Network Monitoring solution from 7SIGNAL provides these benefits and more. The platform utilizes data gathered by Mobile Eye® and Sapphire Eye® sensors. Mobile Eye is installed on a wireless device and tracks how the network is performing from the perspective of the end-user. Sapphire Eye is uniquely designed to help network and wireless engineers find and fix Wi-Fi issues from anywhere. It spots problems ranging from congestion and inadequate coverage to interference and improper WLAN configuration.

Address problems that impact VoIP and VoWiFi before they cause call drops or packet loss for your employees or customers. Continuous monitoring is the solution.

7SIGNAL® is a leader in Wi-Fi Performance Management.  The 7SIGNAL platform is a cloud-based Wi-Fi performance management solution that continuously monitors the wireless network for performance issues – maximizing network uptime, device connectivity and network ROI.  The platform was designed to support the Wi-Fi management needs of the world’s largest organizations, educational institutions, hospitals and government agencies.  7SIGNAL continuously monitors the connectivity of over 5 million global devices.  Learn more at www.7signal.com.