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How Does Wireless Experience Monitoring Help Manage Wi-Fi Connections?

Wireless experience monitoring shows how a user or device is impacted when connectivity suffers, providing valuable insights into whether the device or network is to blame for the poor experience

Key takeaways:

  • Wireless experience monitoring focuses on 24/7 active and passive testing of the device and WLAN from the end-user’s perspective — even if the end user is working from home.
  • Benefits include uninterrupted connectivity, more reliable Wi-Fi performance, and faster root cause analysis.
  • Mobile Eye® from 7SIGNAL provides actionable visibility into enterprise WLAN connections, home networks and IoT.

The world has moved remote, meaning far more employees work from home, use mobile devices, and communicate virtually. According to a recent study by the freelancing site Upwork, 22% of the American workforce will be remote by 2025, representing 36.2 million Americans and an 87% increase from pre-pandemic numbers.

Businesses have been forced to find new ways to engage employees, ensure business continuity, and keep productivity high to keep up with this monumental transition. With more people depending on Wi-Fi than ever before—on home networks of varying quality—monitoring how endpoints perform for remote workers is crucial. Companies now need to ensure that the wireless experience of the employee is the same as it is when connected to the enterprise network.

Wireless experience monitoring addresses these needs. Let’s walk through this concept, the key benefits, and how 7SIGNAL has the solutions to do it right.

What is wireless experience monitoring?

You are more than likely supporting hundreds or even thousands of remote employees using their company provided laptops, BYOD mobile devices, and various other IoT. You need to know precisely how their Wi-Fi and your endpoints and applications are working together to ensure there aren’t productivity-killing drops, slowdowns, or other issues.

This is where experience monitoring comes in.  What is the digital experience like for your digital workforce? You’ll be able to:

  • Constantly test applications and devices
  • Understand variances in remote networks
  • Monitor and manage employee Wi-Fi 
  • Reduce downtime, crashes, and disruption 
  • Stay proactive against issues instead of being reactive
  • Get a clear picture of network, device, and application performance

Achieving this kind of visibility only requires installing a testing agent on each employee device.  7SIGNAL’s Mobile Eye® works on any Android, MacOS, Linux, or Windows client. It’s the only way to monitor digital experiences from moment to moment.

The benefits of digital experience monitoring

Digital experience monitoring helps you identify the root cause of a Wi-Fi or client issue, enabling faster problem resolution. Other benefits from focusing on wireless experience monitoring include:

  • Uncovering congestion issues with the WLAN
  • Shorter response times if problems arise
  • Fewer endpoint roaming issues
  • Visibility into RF  interference 
  • Addressing a problem before the end-user notices
  • Happier end-users
  • Reliable Wi-Fi connectivity

Remote workers need robust wireless solutions so that they never drop video calls or lose access to cloud-based applications they depend on to get work done. Wireless experiencing monitoring helps keep the business moving forward.

How 7SIGNAL provides the visibility you need

7SIGNAL specializes in monitoring Wi-Fi from the perspective of the end-user. This outside-in approach examines data produced by an individual user’s machine, not just the wireless infrastructure they’re accessing. Our Mobile Eye is the first and only Wi-Fi performance agent installed on the mobile devices remote workforces depend on. 

After it’s deployed, Mobile Eye delivers performance information that tells you exactly how the user is experiencing service and what needs to be resolved. Mobile Eye can also be used on shared devices, like scanners or mobile workstations.

The benefits of the Mobile Eye include:

  • 43% reduction in unplanned network downtime (IDC research)
  • 32% boost in networking team efficiency (IDC)
  • Three months to payback on investment (IDC)
  • Access to 90 days of device connection history
  • Visibility across the WLAN

Schedule a demo of Mobile Eye today!

7SIGNAL® is the leader in wireless experience monitoring, providing insight into wireless networks and control over Wi-Fi performance so businesses and organizations can thrive. Our cloud-based wireless network monitoring platform continually tests and measures Wi-Fi performance at the edges of the network, enabling fast solutions to digital experience issues and stronger connections for mission-critical users, devices, and applications. Learn more at www.7signal.com.