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Wireless Network Monitoring and Business ROI

Network downtime isn’t just annoying; it’s also costly. Learn why wireless network monitoring directly impacts ROI and employee satisfaction

Fast, reliable Wi-Fi is no longer an option in our super-connected world, and wireless network monitoring that ensures this connectivity directly impacts enterprise ROI. A consistent connection enables businesses to operate efficiently, leaving no room for downtime and missed profits.

Learn how 7SIGNAL’s wireless network monitoring services can provide substantial ROI:

The cost of downtime

Aside from the frustration that employees and clients experience during an outage, these failures cost companies a lot of money.

Gartner has predicted that the average expense of network downtime is about $5,600 per minute. And an IDC survey revealed that network failure can cost large enterprises $100,000 per hour, and critical application failure can run from $500,000 to $1 million per hour. On an annual basis, the average total cost of downtime is $1.25 billion to $2.5 billion for the Fortune 1000.

Networks that are reliable ensure that the bottom line doesn’t suffer massive losses from downtime. Because the cost of downtime can, of course, vary from day to day and from business to business, APM Digest suggests that network managers evaluate the following to better understand the value of wireless network monitoring for an individual enterprise:

  • Cost of IT staff
  • Average failure restoration time
  • Number of network failures over the last year
  • Service level agreements (SLAs) from providers

These points will help managers assess individual needs and explain why investing in wireless network monitoring will bring value to a specific business.

Streamlining IT helpdesk services

Wireless network monitoring also reduces the number of time employees spends on calls to the helpdesk to resolve issues, thus allowing them to perform better, increase productivity, and spend more time with clients or on other crucial tasks, ultimately improving enterprise ROI.

Because many companies also have remote office locations that may not have onsite IT staff, wireless network monitoring also reduces the need for Wi-Fi troubleshooting travel as well as overall ticket escalation time. A good network monitoring solution enables IT staff to have remote visibility into the wireless network wherever the issue arises.

Reducing diagnostic and resolution time

Without wireless network monitoring services, issues may not be found before they reach the end user, causing problems for clients, employees, or customers who are trying to connect their devices. Continuous monitoring ensures that the problems are caught before that can happen and are diagnosed and addressed much more quickly. When testing is done proactively and consistently, issues can be prevented and solved before they ever reach end users.

Eliminating the need for data centers with SaaS and the cloud

When companies implement software as a service (SaaS) instead of an on-premises solution, enterprise ROI may increase while capital expenditures are held in check. SaaS eliminates the need for data centers that store, process, and distribute big data, and their related costs.

Data from the Ponemon Institute showed that on average, outages of data centers can cost a business $9,000 per incident. However, with 100% SaaS, business not only has no running data center costs; they also don’t experience additional expenses from fixing on-premises outages.

Cloud hosting also saves companies time, as software upgrades and backups are done automatically and don’t disrupt the performance of the network.


7SIGNAL’s Wireless Network Monitoring services have been proven to generate enterprise ROI. Customer feedback, testimonials, and published customer case studies show the following:

  • 50% lower average ticket resolution time
  • Lower deployment costs
  • Proactive testing reduces help desk calls by an average of 20%
  • WLAN issues solved before users complain
  • Visibility into whether issues are wired, wireless, or device-related
  • IoT devices stay connected
  • Voice quality during video meetings are free of glitches

Other benefits of wireless network monitoring are increased employee satisfaction, increased productivity, reliable execution of popular bring-your-own-device (BYOD) policies, and lower overtime costs. Additionally, 7SIGNAL’s services have uncovered software bugs on Cisco APs within a large enterprise that, if left unchecked, could have cost the company millions because of downtime.

7SIGNAL® is a leader in enterprise Wireless Network Monitoring. The 7SIGNAL platform is a cloud-based Wireless Network Monitoring (WNM) solution that continuously troubleshoots the wireless network for performance issues – maximizing network uptime, device connectivity, and network ROI. The platform was designed for the world’s most innovative organizations, educational institutions, hospitals, and government agencies and is currently deployed at Booz Allen Hamilton, IBM, Kaiser Permanente, Walgreens, Microsoft, and many others. 7SIGNAL continuously monitors the connectivity of over 4 million global devices. Learn more at www.7signal.com.