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7SIGNAL’s Mobile Eye® Gives the Sunderland City Council Network Visibility

The Sunderland City Council in Tyne and Wear, England, experienced Wi-Fi issues but didn’t have the data to determine root causes. The Mobile Eye is boosting network visibility.

Key takeaways:

  • The Sunderland City Council in England was experiencing numerous Wi-Fi issues that were getting in the way of critical work.
  • 7SIGNAL is deploying the Mobile Eye® on 250 Windows and Android devices for comprehensive network and device visibility—and faster, proactive problem resolution.

The Mobile Eye from 7SIGNAL is now making a big difference for the Sunderland City Council, the governing authority for the City of Sunderland located in Tyne and Wear, England.

The Sunderland City Council (SCC) was having many Wi-Fi issues, as 7SIGNAL learned from officials at the nearby Cleveland City Council, another 7SIGNAL customer. Unfortunately, council staff didn’t have the expertise necessary to identify or solve these problems since their network teams aren't Wi-Fi experts. 

As a result, SCC purchased 7SIGNAL’s Mobile Eye, which is now being deployed on 250 Windows and Android devices in the council's headquarter offices in Tyneside, England, for a phase-one trial period. Particularly attractive for IT staff were the platform’s easy deployment, automatic monitoring, and straightforward reporting that allow them to quickly assess end-user performance in real-time. 

Common Wi-Fi issues for government offices

Government agencies are often comprised of multiple locations, and employees use a variety of mobile devices, applications, and systems. It can be challenging for network managers to assess how each end-user is experiencing the Wi-Fi, much less resolve problems that arise regularly. And critical government work can’t continue without a reliable connection that supports numerous clients and applications.

Common Wi-Fi troubles for government organizations include: 

  • Coverage issues
  • Interference due to materials and nearby signals 
  • Poor voice or video quality while using VoIP or video conferencing
  • Trying to keep remote teams consistently connected
  • Siloed apps and services

Government offices and employees need transparency into what’s happening with connections at all times, and that clarity is achieved with the right wireless network monitoring approach. Data that assess how users experience the Wi-Fi must be gathered constantly to drive both troubleshooting and network design. And root cause analysis of issues helps teams solve problems quickly and long term. 

How 7SIGNAL helps the public sector achieve consistent connectivity

Network visibility through wireless experience monitoring is the solution to WLAN issues for federal, state, and local governments. 7SIGNAL’s platform allows network managers to monitor the user experience across devices and applications. And 7SIGNAL is certified with the US General Services Administration, enabling us to provide our solutions directly to domestic government clients.

The Mobile Eye is a SaaS application that can be installed on any Windows, macOS, Linux, or Android device. It runs both active and passive performance tests 24/7, assessing how individual devices experience networks. To learn how the Mobile Eye can benefit your organization, try this quick online assessment that estimates the platform’s ROI in your situation.

7SIGNAL® is the leader in wireless experience monitoring, providing insight into wireless networks and control over Wi-Fi performance so businesses and organizations can thrive. Our cloud-based wireless network monitoring platform continually tests and measures Wi-Fi performance at the edges of the network, enabling fast solutions to digital experience issues and stronger connections for mission-critical users, devices, and applications. Learn more at www.7signal.com.