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Sapphire Eye: Monitoring End-to-End KPIs & AP Compatibility

In this article, we discuss how Sapphire Eye can be used to track End-to-End KPIs and audit access points (AP) for Wi-Fi compatibility. In addition, we introduce newly redesigned aspects of the Mobile Eye dashboard’s UI.

In a recent edition of 7 Minutes with 7SIGNAL, Eric Camulli, VP and Customer Success Officer at 7SIGNAL, walked viewers through two Sapphire Eye dashboards: the End-to-End KPI dashboard and the Info Report dashboard. He also introduced Mobile Eye’s new-and-improved performance indicators.

Here’s a recap of Eric’s presentation:

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The End-to-End KPI Dashboard

First up, Sapphire Eye’s End-to-End KPI dashboard. As Eric discussed in the webinar, this dashboard enables you to track a variety of performance metrics, including those related to availability, accessibility, authentication, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), data quality, signal, QoS (Quality of Service) category, and active test failure.

By clicking on the KPI drop downs, you can pull up detailed performance reports. These will help you identify bottlenecks and problem spots so you can address them accordingly.

In the example below, we’ve zoomed in on the Authentication KPIs, where you can access reports related to client authentication. Check it out:

The Info Report Dashboard

Next, Eric demonstrated how to use Sapphire Eye to audit the APs in your environment for Wi-Fi compatibility. In essence, you can use the Info Report dashboard to see which Wi-Fi standards (802.11ax, 802.11ac, etc.) are supported by specific APs.

For example, in the image below you can see that all APs listed support the 802.1x suite. This information is indicated in the column titled Authentication suites.

However, it’s possible that some APs may not support 802.1x — they may be WPA-PSK only, for instance. In that case the information would also be listed in the Authentication suites column.

In any event, by providing an overview of all APs operating within your network, as well as the standards they support, the Info Report dashboard helps you understand the limitations and capabilities of your network. You can then use this information to plan future hardware upgrades, device purchases, etc.

NEW: The Updated Mobile Eye Performance Indicators

This takes us to the last segment of Eric’s presentation, where he introduced the new-and-improved performance indicators in our Mobile Eye platform.

Now, in case you’re not familiar with Mobile Eye, it’s a WLAN monitoring software that companies install on employee devices (laptops, smartphones, etc.) to conduct performance tests from the point of view of devices. The data it collects is then fed into the Mobile Eye dashboard. Here’s what this used to look like:

So, what did we change? Well, check out the colored dots here:

If you’re a Mobile Eye users, you’re probably familiar with these. We affectionately refer to them as the “dots of concern,” since they change color and size based on what Mobile Eye “sees” in the environment. For example, if user devices notice problems related to congestion, interference, Wi-Fi quality, etc, the “dots of concern” will help you scope out the size of the issue:

However, the dots were causing some confusion for our customers since they didn't effectively communicate the depth, severity, or context of the problems being reported. So, we gave them a facelift!

Here are the new-and-improved dots:

As you can see, they provide a little more detail than their predecessors. While they still use color to help you identify when something is in or out of compliance, they also use percentages to help you detect whether performance is meeting pre-defined targets. For example, in the image above, there’s a circle labeled 22%. This indicates that the device, which requires a specified MCS score, only achieves the specified level of performance 22% of the time.

In addition, just like the original UI, you can mouse over the “circles of performance” to get more detail and identify the severity of the issue being reported by Mobile Eye. Check it out, here’s the Wi-Fi Quality indicator:

And here’s the Coverage quality indicator:

And that’s that!

Hear It From Eric: 7 Minutes With 7SIGNAL

Eric Camulli, VP and Customer Success Officer at 7SIGNAL, covered the subject above in a recent segment on our weekly webinar. You can watch the full recording here:


Learn More From the 7SIGNAL Experts

We’re always here to answer your Wi-Fi questions at 7SIGNAL. Our enterprise Wi-Fi optimization platform helps you plan and execute a healthier network. Contact us to learn more.

7SIGNAL® is the leader in enterprise Wi-Fi optimization, providing insight into wireless networks and control over Wi-Fi performance so businesses and organizations can thrive. Our cloud-based platform continually tests and measures Wi-Fi performance at the edges of the network, enabling fast solutions to digital experience issues and stronger connections for mission-critical users, devices, and applications. Learn more at www.7signal.com.